Home > Video Marketing, Webinars > Converting GoToMeeting, GoToWebinar, and GoToTraining Recordings to Web Ready Formats

Converting GoToMeeting, GoToWebinar, and GoToTraining Recordings to Web Ready Formats

If you have ever recorded a GoToMeeting, GoToWebinar, or GoToTraining event to use for video marketing you probably quickly learned that even if you choose the WMV format for recording, you can’t use the video on any online platform or even in post production products like Camtasia. Read below to learn how to fix this!

STEP 1. The first step is to make sure that when you record your webinar or meeting, that you set GoToWebinar to record and convert the event to a Windows Media Player file. (If you have past recordings that are recorded in the GoToMeeting format, click here for instructions on how to convert it.)

In your GoToMeeting/GoToWebinar preferences, select the following under Recording preferences:

GoToMeeting Recording Setting

This will ensure all future recordings will be in the WMV format. NOTE – your video will STILL not work with online video platforms or products like Camtasia due to the title slide placement. (if you have tried using Camtasia, you have probably experienced a stall at 2% while publishing).

STEP 2. Next download a free program called Any Video Converter. Click here to download.

STEP 3. Add the GoToMeeting codec to Any Video Converter. Even though GoToMeeting says it converts the recording to a WMV format, it creates a fairly unique version of that format that you can’t really use. Here’s how to add the GTM codec to Any Video Converter:

  1. Go to https://www1.gotomeeting.com/codec?Portal=gotomeeting.com and install the GoToMeeting codec.
  2. Go to C:\Program Files\Citrix\GoToMeeting\457 and copy G2M.dll to
    C:\Program Files\AnvSoft\Any Video Converter\codecs (note, the GoToMeeting number might be 452 or 700 something)

STEP 4. Convert! Launch Any Video Converter and select Add File to add your recorded file. Now, if you have a long video file, there are considerations for the quality when uploading to an online video platform. It is often not recommended that you choose the highest quality because the file size will be too large for most viewers to download or stream without too much buffering throughout the webinar. We have found a happy medium to be as follows:

Any Video Converter Settings

Your settings should match the above screenshot. Select a .mp4 output file format and match each of the rest of the video and audio settings. Note, the one metric that will dramatically affect your video quality (and file size) is the video bitrate. If 512 meets your quality needs, keep it as the higher the bitter the larger the file size (by a large margin).

That’s it! Convert your file and now you have a working .mp4 that can be used for video marketing, uploaded to Vipe, or imported into Camtasia for post production.

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  1. May 10, 2011 at 7:13 am | #1


    Thanks for sharing! Converting these has always been a pain and I appreciate the tips. We’ve found that recording webinars and sharing them after the live event is a great way to leverage the presentation and reach an even larger audience.


  2. Ernie
    May 20, 2011 at 2:17 pm | #2

    Great article. Now GoToMeeting has JUST updated their codec (version 721, G2M4) and these steps don’t work. Do you have any insight?

  3. Adam
    May 23, 2011 at 3:49 pm | #3

    Hi Ernie,

    This conversion process still works for me with the 721 version. Simply go to C:\Program Files\Citrix\GoToMeeting\721 to find the dll and copy it to the Any Video Converter codecs folder.

    That work?

  4. June 21, 2011 at 10:32 pm | #4

    Tried this with both the G2M.dll file from the /457 folder and the /723 folder, each time AnyVideo says it failed.
    I had to create the /codecs/ folder in the AnyVideo folder, that normal?

    Finding some other pages with this tutorial using a cmd prompt command with the g2mtranscoder.exe file: http://www.any-video-converter.com/convert-g2m3-g2m4-codec-video-to-wmv-avi-mp4-flv.php
    Though it’s been running for 2 hours for a 220mb video and still not done (on a core-i7-920).. will update

    Note that you can play these back in Windows Media Player (tested on Win 7), but trying to convert/edit them is another story…

  5. June 21, 2011 at 10:43 pm | #5

    Update: the linked tutorial process (with the cmd prompt & g2mtranscoder.exe file) works! Took 2+ hours but it works :)

  6. Adam
    July 13, 2011 at 4:29 pm | #6

    Nathan et. al, updating your version of Any Video Converter works with the new codecs that GTM has so just update AVC and follow the directions in this article. Nathan – thank you for your solution as well!

  7. Adam
    September 19, 2011 at 12:34 pm | #7
  8. September 19, 2011 at 1:04 pm | #8

    Hi Adam, I wanted to clear up a couple of things regarding the GoToMeeting codec and recordings. We have recently released v4.8 of GoToMeeting/GoToWebinar but the codec has not changed and can be downloaded from gotomeeting.com/codec Anyone needing to remove the codec from a recording in order to convert the WMV file into another format can use the free Expression Encoder from Microsoft. A guide to doing this and a link to the software is posted on my blog which you link to above.

  9. Adam
    September 19, 2011 at 1:15 pm | #9

    Hi Glenn. I have had a couple conversations with your support department (most recently on August 18th) and have tried the process you are suggesting. That said, whether recording a GTM/GTW into the WMV codec or converting the original into a WMV through Expression encoder, the resulting file is STILL not readable by Camtasia/Windows Movie Maker/etc. or online video platforms. (Also, Expression Encoder is only free if you use it to convert a WMV to a WMV, changing to a .mp4 requires purchasing the full version). The video file then needs to be re-encoded by a system like Any Video Converter, and that is where sometimes it works and sometimes it doesn’t, hence the new article about using GoView. Frankly, I would LOVE it if a WMV out of GTM/GTW would simply work – if you’re telling me that some part of this process has been fixed, I’m all ears :).

  10. September 19, 2011 at 2:22 pm | #10

    The issue you run into with Camtasia stalling with GoToMeeting recording, even though you have selected to have the codec removed automatically via the built in g2mtranscoder.exe, is actually more of a time code issue and not a codec one. The way to fix the recording so that it will work in Camtasia etc is to user Expression Encoder and encode it as a WMV, once you have done this you will be able to work with the file.

    In order to save time, record using the GoToMeeting codec and then use the free version of Expression Encoder to edit the recording, remove the codec and encode the vanilla WMV file. which you can then convert to AVI etc with Camtasia, AnyVideoConverter or FreeMake. This way your only processing the recording once.

    Our intention is to replace the current recording feature completely with something like GoView, however adding HDFaces has been a higher priority as of late.

    GoView which you mention in your new article is a proof of concept and anyone using it should be aware that it is still in beta and should be relied upon for important recordings that can not be easily recreated.

  11. Adam
    September 20, 2011 at 9:58 am | #11

    Glenn – thank you for the explanation. Sounds like there are two basic solutions. 1) record in the GTM codec and use the Expression Encoder to convert or 2) record your screen during the GTM/GTW. GoView is understandably in beta, but is a simple solution. Others include using Camtasia right from the get go (or Screeny per your blog post).
    On a different note, I love possibilities HD Faces opens up for Citrix :).

  12. Ashley
    October 13, 2011 at 7:57 am | #12

    I am trying this without success. The GTM folder that I have is 799. Does this make a difference? When I select convert, my error code says “convert failed: option x264encopts: turbo option is deprecated; use slow_firstpass to disable turbo…Cannot find codec matching selected -vo and viedo format 0x344D3247″

  13. Bob Rast
    October 13, 2011 at 9:30 am | #13

    Thanks for the tips. Just installed the free Any Video Converter in Win7-64bit but there was no Codec directory created in C:\Program Files (x86)\AnvSoft\Any Video Converter\ I copied the 721 version of G2M.dll to the AVC directory and also into a Codec directory I created just in case but I’m not seeing the G2M codec in the video codec dropdown.

    Any ideas?


  14. Adam
    October 20, 2011 at 7:36 pm | #14

    Ashley and Bob. GTM seems to update its program regularly enough that new versions don’t seem to be compliant with old ones. This is increasingly becoming a need for people, however, there is not a great fix.

    Ashley – I believe your issue is one of versions (though I’m not certain for sure).
    Bob – hmm. I have Win7-64bit too and recently uninstalled / re-installed AVC and still have a “codecs” directory.

    For both, with all of the version issues, I would suggest the following: for upcoming webinars, simply record your screen with 3rd party software like Camtasia / GoView (see http://blog.vipepower.com/2011/09/19/updated-recording-gotomeeting-and-gotowebinar-for-web-ready-formats/). For recordings you already have, the easiest and most reliable (while time consuming) is to play it in on your computer, record with Camtasia, and be sure to set audio to NOT record microphone but instead to record system audio.

    I wish I had a better solution! As you can see – glenndcitrix has been helpful in this discussion as well.

  15. October 21, 2011 at 8:03 am | #15

    Hi, the updates to GoToMeeting that we have released recently were to add support for HDFaces and Android/iOS Attendees, the codec we use is still the same. Ultimately if you record a meeting/webinar on your PC and then convert the file either automatically or with a 3rd party app on that same PC, it would not matter which version of GoToMeeting you were using.

    Ashley and Bob I recommend using Microsoft’s free Expression Encoder to remove the GoToMeeting codec from recordings, as long as you install it on the same PC you recorded with it will find the GoToMeeting Codec automatically. You will be able to create a WMV file that can be edited and converted without issue in any other 3rd party application like AnyVideoConverter.

    If you want more help please detail the steps you are taking and what happens.

  16. Gina
    January 31, 2012 at 10:27 am | #16

    Any idea how much time it would take to convert a :30 G2M4 file to WVM V8 file?

  17. February 22, 2012 at 8:10 pm | #17

    I cant seem to convert the wmv file that we got from GoToMeeting even though we selected the 2nd wmv option. I tried the directions above but then the audio is all that showed up in Any Video Converter.

    Plus some how windows media player got corrupted because then it wouldn’t even open any more (fortunately system restore made everything better). I don’t like downloading free 3rd party software because I just don’t trust it.

    Don’t know if it was messing with the dll’s or simply installing the Any Video Converter that caused it but overall I should not have to do this! :(

    Sorry GoToMeeting but this is all unnecessary as a professional company you should not need to have your clients do all this running around due to your terrible video planning. If people want to record their videos its for obvious reasons!

    You have 2 options in the settings area, both of which are TERRIBLE because the first needs to use a 3rd party software to convert over (not professional but it works, so ok fine), but the 2nd is completely worse and very MISLEADING because it makes it sound like no codec is needed when you select the option but in the end provides more hassle than the first in order to covert it to a usable format.

    It just makes GoToMeeting seem very second rate! I’m sorry but until this issue is fixed I will tell everyone I know that GoToMeeting does not do a good job at all in recording its webinars and if that’s something you need, then just use another provider.


  18. February 23, 2012 at 9:04 am | #18

    Hi, sorry you have had difficulty with your recording, if you take a look at my latest blog post there is a batch file that uses GoToMeetings built in transcoder to remove the codec and leave you with an uncompressed WMV file: http://glenndcitrix.wordpress.com/2012/02/10/3-ways-to-remove-the-gotomeeting-codec-from-your-recording/

  19. TC
    June 10, 2012 at 9:09 pm | #19

    the best solution …. this is the thing which i always do … Download the Windows Media Encoder and use it to convert your g2m file to wmv … upload it to youtube … it accepts it ……. nothing else works ….

  20. Vera C.
    December 27, 2012 at 1:05 pm | #20

    None of these options work… This is very frustrating because I have downloaded everything everyone says will work to remove the codec or compress the file, but nothing works. Why does GoToMeeting insist on outputting useless videos?

  21. Vera C.
    December 27, 2012 at 1:18 pm | #21

    Just realized I missed Nathan above. That method does work! @glenndcitrix–the info on your blog just doesn’t work…

  22. Adam
    December 27, 2012 at 1:31 pm | #22

    Vera – great! Also – we’re about to release a new product with an updated encoder. Want to dropbox me a copy of your video file and I can test it out (it claims to works with some GTMs, though not all). If so, please email me at support@vipepower.com. On the chance this works, it will be much simpler than even Nathan’s idea.

  23. December 27, 2012 at 6:29 pm | #23

    After having to deal with the issue many times over the past year or 2, either using the command prompt with the g2mtranscoder.exe file above will work in many cases, otherwise download and use Windows Expressions Encoder to convert the file to a regular .wmv that you can play/upload/edit

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  1. September 19, 2011 at 12:32 pm | #1

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